Records for Payment Disputes
If a payment is disputed, PayPal or Stripe will ask both sides what happened. Each commission request and each order has a record you can download and give them. What's in it Everything that happened, oldest first, with times in the Studio's time: the terms agreed with their version and the words as they were, every message (the team's private notes are left out), proposals and how they were answered, payment stages and how each was confirmed (by the payment service, from proof, or marked by the Studio), status changes, files delivered and every download. An order's record also has what the…